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SALE TERMS

Last updated: April 21, 2026

Nexus Infosys is a marketing and distribution company and not a manufacturer.

All products sold by Nexus Infosys are genuine and supplied with a valid GST invoice. Customers requiring GST billing must provide GST details at the time of placing the order.

Order Cancellation & Modification
  • Orders are generally non-cancellable once placed
  • If a cancellation request is accepted:
    • Before dispatch: Up to 2% processing fee may be deducted
    • After dispatch: Up to 5% charges may apply
  • Order modifications:
    • Before dispatch: No charge
    • After dispatch: Subject to feasibility and may attract charges

Applicable charges will be adjusted from the refund amount, if any.

Product Scope & Usage
  • Products sold are individual components/peripherals, not complete systems unless explicitly specified
  • Any special usage in abnormal or non-standard environments must be disclosed at the time of purchase
  • Warranty may be void if products are used outside manufacturer-recommended conditions
Transit Damage Policy
  • Nexus Infosys takes responsibility for transit damage
  • A complete unboxing video is mandatory to claim any damage
  • Claims without proper proof will not be accepted
Dead on Arrival (DOA)
  • Must be reported within 3 days of delivery
  • Product must be unused and complete with all accessories and packaging
  • If validated:
    • Replacement will be provided (subject to availability), or
    • Assistance will be given for brand-level resolution

If accessories or packaging are missing, the case will be treated under standard warranty (RMA).

Order Acceptance

Nexus Infosys reserves the right to cancel any order due to:

  • Pricing errors
  • Stock unavailability
  • Technical or system issues
WARRANTY & RMA TERMS
Warranty Coverage
  • All products come with manufacturer warranty
  • Warranty type is carry-in, unless specified otherwise
  • On-site warranty depends on the brand’s service availability in your location
Warranty Process
  • Customers are required to contact the authorized brand service center directly
  • Nexus Infosys can assist but does not hold direct responsibility for manufacturer warranty claims
RMA Shipping
  • After the initial 3-day period:
    • All shipping costs for RMA must be borne by the customer
  • Nexus Infosys is not responsible for:
    • Transit damage during RMA shipping
    • Delays from service centers or manufacturers
Warranty Void Conditions

Warranty will be void if:

  • Physical damage (cracks, burns, broken pins, etc.)
  • Missing parts, accessories, or packaging
  • Tampered warranty stickers
  • Improper installation, mishandling, or misuse
Additional Warranty Terms
  • Warranty is strictly against manufacturing defects only
  • Resolution (repair/replacement) is subject to brand policy
  • Full payment must be completed for warranty eligibility
  • Warranty timelines depend entirely on the manufacturer
GENERAL TERMS
  • All content on this website is the intellectual property of Nexus Infosys
  • Unauthorized use, reproduction, or distribution is strictly prohibited
  • Nexus Infosys reserves the right to:
    • Refuse service
    • Cancel orders
    • Update or modify policies without prior notice

We respect customer privacy and do not share personal information without consent, except where required by law.

DISCLAIMER

All content on this website is provided on an “as is” basis without warranties of any kind.

Nexus Infosys shall not be held liable for:

  • Any loss or damage arising from product usage
  • Delays or service issues from manufacturers
  • External links or third-party content

Customers are advised to verify important details before making a purchase.

CONTACT

For any queries or support:

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