Return & Replacement Policy

Last updated: April 21, 2026

Thank you for shopping with Nexus Infosys.

No Return Policy

We do not offer returns or refunds once a product has been sold and delivered.

Transit Damage Policy

We take full responsibility for any damage that occurs during transit.

• In case your product arrives damaged, you must provide a clear unboxing video showing:
  
  • The sealed package before opening
  • The unboxing process
  • The damage clearly visible
• Once verified, we will arrange a replacement at no additional cost.

Dead on Arrival (DOA) / Faulty Product

If you receive a faulty or non-working unit:

• You must inform us within 3 days of delivery
• Share proper proof (images/videos explaining the issue)

Resolution:

• In the best-case scenario, we will replace the unit directly
• If replacement is not immediately possible, we will:
  
  • Assist you in coordinating with the authorized brand service center
  • Ensure the issue is resolved as quickly as possible

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: support@mynexusinfosys.com

By visiting this page on our website:  www.mynexusinfosys.com/contactus/

By phone number:  +91 8591149485