Privacy Policy

Last Updated: August 13, 2026

Nexus Infosys (“Nexus Infosys”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you visit or use www.mynexusinfosys.com, create an account, place an order, make an enquiry, request a quotation, contact our customer support team, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, to the extent applicable and in force from time to time, and other applicable laws and regulations.

1. About Nexus Infosys

Nexus Infosys is engaged in the distribution, marketing and sale of monitors, display products, computer peripherals and related IT products.

Through our website, we provide product information, online purchasing facilities, customer accounts, product enquiries, quotations, order processing, customer support and related services.

Website: www.mynexusinfosys.com

Email: support@mynexusinfosys.com

Website Contact Page: https://www.mynexusinfosys.com/contactus/

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through or in connection with:

• Our website and online store
• Customer account registration and account management
• Product enquiries and quotation requests
• Online orders and checkout
• Payment and transaction processing
• Shipping and delivery
• Customer support and communications
• Warranty and after-sales support
• Reviews, feedback and other information voluntarily submitted by you
• Cookies and similar technologies
• Website analytics and marketing technologies, where applicable

This Privacy Policy does not apply to websites, applications or services operated independently by third parties.

3. Information We Collect

Depending on how you interact with Nexus Infosys, we may collect different categories of information.

3.1 Information You Provide to Us

When you create an account, place an order, submit an enquiry or communicate with us, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• City, state and PIN code
• Company or organisation name
• GST information, where applicable
• Account and login information
• Product requirements
• Quotation or enquiry information
• Customer support communications
• Reviews, feedback or comments
• Information you voluntarily provide to us

We generally collect information that is reasonably necessary to provide the requested service or fulfil the relevant business purpose.

4. Order, Billing and Transaction Information

When you purchase products through our website, we may process information necessary to:

• Process and confirm your order
• Verify order details
• Generate invoices
• Process GST-related billing where applicable
• Arrange product dispatch
• Arrange delivery
• Provide order updates
• Process cancellations, returns or refunds
• Handle warranty or after-sales requirements
• Maintain appropriate transaction records
• Provide customer support

Payment Information

Payments made through our website may be processed by third-party payment service providers.

Nexus Infosys does not intend to store complete credit or debit card information such as full card numbers, CVV numbers or PINs on its website servers.

Payment providers may collect and process payment information directly in accordance with their own terms, security practices and privacy policies.

5. Information Collected Automatically

When you access our website, certain information may be collected automatically.

This may include:

• IP address
• Browser type and version
• Operating system
• Device type
• Device or browser information
• Pages visited
• Products viewed
• Date and time of access
• Time spent on pages
• Referring website or page
• Website interaction information
• Cart and checkout activity
• Technical and diagnostic information
• Security-related information

We may use this information to operate, secure, analyse and improve our website and services.

6. Cookies and Similar Technologies

Nexus Infosys may use cookies, pixels, tags, scripts and similar technologies.

Cookies may be used for the following purposes:

Essential Cookies

These cookies may be necessary for:

• Shopping cart functionality
• Checkout
• Customer account functionality
• Login sessions
• Website security
• Fraud prevention
• Basic website operation

Functional Cookies

These cookies may remember preferences and settings to provide a more convenient browsing experience.

Analytics and Performance Cookies

These technologies may help us understand:

• Website traffic
• Visitor behaviour
• Product interactions
• Website performance
• Technical issues
• How visitors navigate our website

Advertising and Marketing Technologies

Where enabled, third-party technologies may be used to measure advertising performance, understand website interactions and provide or measure relevant advertising.

You may be able to control or disable certain cookies through your browser settings or available cookie-control mechanisms.

Please note that disabling essential cookies may affect certain website features, including account, cart or checkout functionality.

7. How We Use Your Personal Data

We may use personal data for the following purposes.

7.1 To Provide Our Services

We may use your information to:

• Operate and maintain our website
• Provide products and services
• Process customer requests
• Manage customer accounts
• Respond to enquiries
• Provide product information
• Prepare quotations

7.2 To Process Orders

We may use your information to:

• Confirm orders
• Process payments
• Generate invoices
• Arrange dispatch
• Coordinate delivery
• Send order-related notifications
• Handle cancellations, returns and refunds

7.3 Customer Support

We may use your information to:

• Respond to questions
• Resolve complaints
• Provide assistance
• Coordinate warranty or service matters
• Communicate about your orders or products

7.4 Website Improvement

We may analyse information to:

• Improve website functionality
• Improve navigation
• Improve website performance
• Understand customer preferences
• Identify technical problems
• Improve products and services

7.5 Security and Fraud Prevention

We may process information to:

• Detect suspicious activity
• Prevent fraud
• Protect customer accounts
• Protect our website and systems
• Investigate unauthorised activity
• Maintain transaction security

7.6 Legal and Regulatory Compliance

We may process information to:

• Comply with applicable laws
• Maintain accounting and tax records
• Respond to lawful government requests
• Resolve disputes
• Protect our legal rights
• Enforce our agreements and policies

7.7 Marketing and Promotional Communications

Where permitted by applicable law and subject to your choices, we may use your contact information to provide information about:

• New products
• Product launches
• Offers and promotions
• Events
• Services
• Relevant updates from Nexus Infosys

You may opt out of promotional communications by using the unsubscribe option where available or by contacting us.

Essential communications relating to orders, payments, accounts, security, warranty or services you have requested may still be sent.

8. Product Enquiries and Quotations

If you contact Nexus Infosys for product information, bulk purchases, corporate requirements, reseller requirements or quotations, we may collect:

• Name
• Contact number
• Email address
• Company name
• Product requirements
• Quantity requirements
• Delivery location
• GST or business information, where required
• Other information voluntarily provided by you

This information may be used to respond to your enquiry, prepare quotations, confirm product availability and provide related sales support.

9. Shipping and Delivery

To fulfil an order, we may share necessary information with courier, logistics and delivery partners.

This may include:

• Recipient name
• Delivery address
• PIN code
• Contact number
• Order information necessary for delivery

Such information is shared only to the extent reasonably required to provide the delivery service.

10. Sharing of Personal Data

Nexus Infosys does not sell your personal data as a standalone commercial product.

However, we may share or provide access to personal data where reasonably necessary to operate our business and provide our services.

This may include:

Payment Service Providers

For processing payments, refunds and related transactions.

Courier and Logistics Providers

For dispatching and delivering products.

Technology and Hosting Providers

For website hosting, infrastructure, maintenance, security and technical support.

Analytics Providers

For analysing website traffic, performance and usage.

Communication Service Providers

For sending transactional emails, notifications and customer-service communications.

Professional Service Providers

Where reasonably necessary for accounting, auditing, legal, compliance, security or other business functions.

Government and Regulatory Authorities

Where disclosure is required or permitted under applicable law, legal process or lawful government request.

Service providers processing personal data on our behalf may receive access only to information reasonably necessary to perform their services.

11. Legal Disclosure

We may disclose personal data where we reasonably believe that such disclosure is necessary to:

• Comply with applicable law
• Respond to lawful requests from authorities
• Prevent or investigate fraud or unlawful activity
• Protect the rights, property or safety of Nexus Infosys
• Protect customers or other individuals
• Establish, exercise or defend legal claims
• Enforce our terms, policies or agreements

12. Business Transfers

If Nexus Infosys is involved in a merger, acquisition, restructuring, sale of assets, financing transaction or other business transfer, personal data may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable law.

13. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for purposes including:

• Processing and documenting orders
• Customer support
• Warranty and after-sales assistance
• Accounting and taxation
• Fraud prevention
• Website security
• Resolving disputes
• Enforcing agreements
• Complying with legal and regulatory requirements

Certain transaction, accounting, tax or legal information may therefore need to be retained even after an account is closed or a deletion request is made.

When personal data is no longer required for a legitimate or legal purpose, we may delete, anonymise or securely dispose of it in accordance with our applicable practices.

14. Data Security

We take reasonable technical and organisational measures designed to protect personal data against:

• Unauthorised access
• Unauthorised disclosure
• Misuse
• Alteration
• Loss
• Destruction

Security measures may include access controls, authentication, website security measures, monitoring and other safeguards appropriate to the information being processed.

However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

While we take reasonable measures to protect your information, we cannot guarantee absolute security.

15. Data Processing and Transfers

Personal data may be processed by Nexus Infosys and by service providers engaged by us.

Some service providers may process or store information on servers located outside India or outside your state or jurisdiction.

Where personal data is transferred or processed outside India, such processing will be carried out subject to applicable Indian laws and requirements relating to such transfers.

16. Your Privacy Rights and Choices

Subject to applicable law and any applicable conditions or limitations, you may have rights relating to your personal data, including the ability to:

• Request information regarding personal data processed by us
• Request correction of inaccurate or incomplete information
• Request deletion of personal data where legally applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a privacy-related grievance
• Exercise other rights available under applicable law

To make a privacy-related request, please contact us using the details provided in the Contact Us section.

We may request reasonable information to verify your identity before processing certain requests.

17. Account and Data Deletion

If you have created an account on our website, you may contact us to request account closure or deletion of applicable personal information.

Deletion of an account does not necessarily mean that all information relating to previous transactions can be immediately deleted.

We may retain information where necessary or permitted for:

• Tax and accounting purposes
• Legal compliance
• Order and invoice records
• Warranty and service records
• Fraud prevention
• Security
• Dispute resolution
• Enforcement of agreements
• Other lawful business purposes

Where information cannot be deleted because retention is required or permitted by law, we will retain it only as necessary for the applicable purpose.

18. Marketing Communications

You may receive promotional communications from Nexus Infosys where permitted by applicable law.

You may opt out of promotional communications by:

• Using the unsubscribe option included in the communication, where available; or
• Contacting us at support@mynexusinfosys.com

Opting out of marketing communications does not necessarily stop essential communications relating to your orders, payments, account, security, warranty, returns or other services requested by you.

19. Children’s Privacy

Our website and services are primarily intended for adults and business customers.

We do not knowingly seek to collect personal data from children in circumstances where such collection is prohibited by applicable law.

Where applicable law requires consent from a parent or lawful guardian for processing a child’s personal data, we will take appropriate measures as required by law.

If you believe that a child has provided personal data to us in circumstances where such collection was not permitted, please contact us so that we can review the matter and take appropriate action.

20. Third-Party Websites and Services

Our website may contain links to third-party websites, including:

• Manufacturer websites
• Payment services
• Courier or logistics websites
• Social media platforms
• Other external services

These third-party websites operate independently and may have their own privacy policies and terms.

Nexus Infosys is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. Analytics and Advertising Services

We may use third-party technologies to understand website usage, measure marketing performance, improve our website or provide relevant advertising.

Depending on the services enabled on our website from time to time, such providers may process information including:

• IP address
• Device and browser information
• Pages visited
• Product interactions
• Referring information
• Cookie or advertising identifiers
• Website events and usage information

Third-party providers process information according to their own privacy policies and terms.

The third-party services used on our website may change from time to time as we add, remove or replace website technologies.

22. Personal Data Breaches

If Nexus Infosys becomes aware of a personal data breach that is required to be notified under applicable law, we will take the steps required by applicable law.

This may include notifying affected individuals and/or relevant authorities where required.

We will also take reasonable steps to investigate, contain and mitigate security incidents involving personal data.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our website or services
• Changes to our business practices
• Changes in applicable laws or regulations
• Changes to third-party services or technologies
• Improvements to our privacy practices

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

We encourage you to review this page periodically.

24. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact us.

Nexus Infosys

Email: support@mynexusinfosys.com

Website: https://www.mynexusinfosys.com/contactus/

For privacy-related requests, please mention “Privacy Request” in the subject of your email.

We may request reasonable information to verify your identity before processing a privacy-related request.

Last Updated: August 13, 2026